PointClickCare CNA

PointClickCare is a cloud-based software designed for long-term care facilities to manage their patient’s health and care information. Certified Nursing Assistants (CNAs) play an important role in caring for patients and providing updates to their records. However, if you are having trouble logging into PointClickCare, or you have forgotten your password, this article can help.

How to Recover PointClickCare Password?

  1. Go to the PointClickCare login page and click on the “Forgot Password” link.
  2. Enter the email address associated with your PointClickCare account.
  3. Check your email for instructions on resetting your password.
  4. Follow the instructions provided in the email to reset your password.
  5. If you do not receive an email with instructions, check your spam folder or contact PointClickCare support for assistance.

PointClickCare Login Problems:

  1. Incorrect username or password: Double-check that you have entered the correct email address and password associated with your PointClickCare account.
  2. Internet connection: Ensure that your internet connection is stable and try refreshing the page.
  3. Browser compatibility: PointClickCare supports modern browsers such as Google Chrome, Mozilla Firefox, and Microsoft Edge. If you are using an outdated browser, try using a different one.
  4. Blocked account: If you have attempted to log in multiple times with incorrect information, your account may be temporarily blocked. Contact PointClickCare support for assistance.


PointClickCare is a valuable tool for CNAs to manage patient information and provide updates. If you are having trouble accessing your account, following the steps outlined in this article can help you recover your password and solve login problems. If you continue to experience difficulties, don’t hesitate to reach out to PointClickCare support for assistance.

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